Celebrating our 70 year heritage

Delivery & Returns

Delivery

The majority of items sold by Singletons Nurseries are delivered by our fleet of vehicles within a thirty five mile radius of our base in Lydiate Ash, Bromsgrove.

If you are beyond our usual delivery area, please feel free to enquire as it may be we are going your way with another load and we may be able to accommodate your requirements.

Our delivery fee is just £15 for local deliveries within a 15 mile radius of the Nursery. For deliveries a little further afield, the cost is £25 for deliveries within a 25 mile radius. Mileage is calculated as by the distance via a suitable road. For deliveries further than 25 miles, please contact us for a shipping quote.

Deliveries are made by way of a 7.5 tonne vehicle or larger, to kerbside (or driveway where access allows – this is at the driver’s discretion), unless otherwise agreed.

Saturday deliveries are possible and in some cases we can deliver same day but please do not bank on it. Where products are available for next day delivery, the order must be placed by 12:00noon.

The customer must ensure there is enough room for access. If, in the delivery drivers view, there is the possibility that there is no appropriate access, the customer may be liable for a re-delivery charge.

Returns Policy

Plants

Plants are a perishable, living product. If purchased in-store and you change your mind, we are unable to accept any exchanges or refunds. If the plant deteriorates within 5 days, we must be sent a photo or the plant must be brought back into store to be analysed to see why it has deteriorated. There are several factors such as lack of or over watering, the wrong feed applied, frost or other cold weather or poor soil conditions which are out of our control meaning we are unable to offer an exchange or refund – our knowledgeable horticultural teal will usually be able to tell what has gone wrong. If we cannot see any reason why the plant is in poor health we will be sure to offer you either an exchange or refund. After the 5 day period, we will not be able to accept any returns or refunds on any plants.

Plants are a living product, meaning their appearance can change at different times of the year. For example, some are deciduous and loose their leaves in the winter which is natural. Bedding plants/ annual plants will only last one season then will die – this is also natural. Leaves change colour, perennials, die down to nothing during the winter months – these are all natural and doesn’t mean that the plant is dead or dying.

Turf & Topsoil

Please note that as turf is a fresh, living product cut to requirements, it is non-returnable. Topsoil is also a non-returnable product.

Aggregates

Bulk bags of gravel and aggregates can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Sleepers

Sleepers can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Dry Goods – Gift Shop

If you change your mind on a purchase of dry goods such as a ceramic pot or a gift from our gift shop, then you have 14 days from the date you purchased to return the goods for a full refund or exchange.

If goods are faulty, you have 7 days from date of purchase for an exchange or a full refund.

Refunds

Refunds will be given by way of the initial purchase. If the initial purchase was made by card, we are only able to refund back onto the same card.

Excellent quality perennials for my garden and good value bags of compost. Delivered within a couple of days.
Gillian Bettison26th April 2020
Ordering from Singleton’s couldn’t have been easier, and the delivery was very quick, especially in view of the current situation with garden centres not being open to the public. I was delighted with the quality of the compost and the driver was very helpful in asking the best place for it to be unloaded. Couldn’t have been a better service.
Denise Thompson26th April 2020
With everything going on at the moment they delivered in a couple of days. Great.
Dave Atkins26th April 2020
Great service especially in these unprecedented times. Really friendly staff who couldn’t do enough to help – thank you.
Mike Banks26th April 2020
Good quality, nice and straight with no twist and nice colour.
Darren Smith26th April 2020
Very pleased with quality of product, very competitively priced and also very prompt in delivering. The delivery driver was very helpful, even in these strange times.
Mario Botta26th April 2020
Excellent quality. Delivery prompt and driver very helpful. A credit to the company!
Tony Greenhouse25th April 2020
A really good quality Topsoil and great Turf. We laid 15 rolls on top of 2 tonnes of Topsoil and all have caught well. The delivery driver was great with the children and showed off the crane.
Aled Lewis25th April 2020
Excellent product and good prices, even in these crazy times.
Martin Harrison25th April 2020
Delivered on time. Good quality plants
Cavan Eccles25th April 2020
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