Celebrating our 70 year heritage

Delivery & Returns

Delivery

The majority of items sold by Singletons Nurseries are delivered by our fleet of vehicles within a thirty five mile radius of our base in Lydiate Ash, Bromsgrove.

If you are beyond our usual delivery area, please feel free to enquire as it may be we are going your way with another load and we may be able to accommodate your requirements.

For loose product, delivery is from just £12 for local deliveries within 5 miles and £2.40 per mile thereafter. Bulk Bag deliveries are from £24 for local deliveries within 10 miles and are charged at £2.40 per mile thereafter. Mileage is calculated as by the distance via a suitable road. (We do not rely upon crows as they have proven unreliable).

Where an order contains products ordered both loose and in bulk bags, the delivery will be split between 2 or more vehicles as necessary. The additional delivery fee will be calculated at checkout.

Deliveries are made by way of a 7.5 tonne vehicle or larger, to kerbside (or driveway where access allows – this is at the driver’s discretion), unless otherwise agreed.

Saturday deliveries are possible and in some cases we can deliver same day but please do not bank on it. Where products are available for next day delivery, the order must be placed by 12:00noon.

The customer must ensure there is enough room for access. If, in the delivery drivers view, there is the possibility that there is no appropriate access, the customer may be liable for a re-delivery charge.

Returns Policy

Plants

Plants are a perishable, living product. If purchased in-store and you change your mind, we are unable to accept any exchanges or refunds. If the plant deteriorates within 5 days, we must be sent a photo or the plant must be brought back into store to be analysed to see why it has deteriorated. There are several factors such as lack of or over watering, the wrong feed applied, frost or other cold weather or poor soil conditions which are out of our control meaning we are unable to offer an exchange or refund – our knowledgeable horticultural teal will usually be able to tell what has gone wrong. If we cannot see any reason why the plant is in poor health we will be sure to offer you either an exchange or refund. After the 5 day period, we will not be able to accept any returns or refunds on any plants.

Plants are a living product, meaning their appearance can change at different times of the year. For example, some are deciduous and loose their leaves in the winter which is natural. Bedding plants/ annual plants will only last one season then will die – this is also natural. Leaves change colour, perennials, die down to nothing during the winter months – these are all natural and doesn’t mean that the plant is dead or dying.

Turf & Topsoil

Please note that as turf is a fresh, living product cut to requirements, it is non-returnable. Topsoil is also a non-returnable product.

Aggregates

Bulk bags of gravel and aggregates can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Sleepers

Sleepers can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Dry Goods – Gift Shop

If you change your mind on a purchase of dry goods such as a ceramic pot or a gift from our gift shop, then you have 14 days from the date you purchased to return the goods for a full refund or exchange.

If goods are faulty, you have 7 days from date of purchase for an exchange or a full refund.

Refunds

Refunds will be given by way of the initial purchase. If the initial purchase was made by card, we are only able to refund back onto the same card.

Very pleased with the quality of the sleepers, delivery was super efficient, driver was friendly and helpful!! Would definitely order again!
Louise Williams17th June 2019
Product was fantastic, has really taken well.
James Childs11th June 2019
Used several times, never had a problem. Good quality, friendly delivery, can’t fault anything.
Adam Williams30th May 2019
Excellent service and excellent product. Would highly recommend.
Jane Jones26th May 2019
Delivered couple of days after ordering. Process very easy. Really happy with the service.
Jo Farrand23rd May 2019
Great price and looks great.
John Mills21st May 2019
They were exactly as described and what I wanted.
April Lavercombe16th May 2019
Excellent quality hardwood sleepers and at the keenest price anywhere! The turf is very good quality too.
Jeremy Jones14th May 2019
Product supplied as described. Driver was great and unloaded turf.
Graham Winkles13th May 2019
The turf purchased was fresh and of great quality, the topsoil too was excellent stone free quality.
Marius Poulson13th May 2019
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