Celebrating our 70 year heritage

Delivery & Returns

Delivery

Due to the current COVID-19 situation, our delivery times may be longer than usual. We are currently aiming to deliver all orders within 5-10 days, although we will deliver sooner where possible. We will call you within 24-48 hours of your order being placed to arrange a delivery date.

The majority of items sold by Singletons Nurseries are delivered by our fleet of vehicles within a twenty five mile radius of our base in Lydiate Ash, Bromsgrove.

If you are beyond our usual delivery area, please feel free to enquire as it may be we are going your way with another load and we may be able to accommodate your requirements.

Our delivery fee is just £15 for local deliveries within a 15 mile radius of the Nursery. For deliveries a little further afield, the cost is £25 for deliveries within a 25 mile radius. Mileage is calculated as by the distance via a suitable road. For deliveries further than 25 miles, please contact us for a shipping quote.

If the delivery address is within the Birmingham Clean Air Zone postcodes, an additional charge of £50 will be applied to your order at checkout.

Deliveries are made by way of a 7.5 tonne vehicle or larger, to kerbside (or driveway where access allows – this is at the driver’s discretion), unless otherwise agreed.

The customer must ensure there is enough room for access. If, in the delivery drivers view, there is the possibility that there is no appropriate access, the customer may be liable for a re-delivery charge.

Returns Policy

Plants

Plants are a perishable, living product. If purchased in-store and you change your mind, we are unable to accept any exchanges or refunds. If the plant deteriorates within 5 days, we must be sent a photo or the plant must be brought back into store to be analysed to see why it has deteriorated. There are several factors such as lack of or over watering, the wrong feed applied, frost or other cold weather or poor soil conditions which are out of our control meaning we are unable to offer an exchange or refund – our knowledgeable horticultural teal will usually be able to tell what has gone wrong. If we cannot see any reason why the plant is in poor health we will be sure to offer you either an exchange or refund. After the 5 day period, we will not be able to accept any returns or refunds on any plants.

Plants are a living product, meaning their appearance can change at different times of the year. For example, some are deciduous and loose their leaves in the winter which is natural. Bedding plants/ annual plants will only last one season then will die – this is also natural. Leaves change colour, perennials, die down to nothing during the winter months – these are all natural and doesn’t mean that the plant is dead or dying.

Turf & Topsoil

Please note that as turf is a fresh, living product cut to requirements, it is non-returnable. Topsoil is also a non-returnable product.

Aggregates

Bulk bags of gravel and aggregates can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Sleepers

Sleepers can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Dry Goods – Gift Shop

If you change your mind on a purchase of dry goods such as a ceramic pot or a gift from our gift shop, then you have 14 days from the date you purchased to return the goods for a full refund or exchange.

If goods are faulty, you have 7 days from date of purchase for an exchange or a full refund.

Refunds

Refunds will be given by way of the initial purchase. If the initial purchase was made by card, we are only able to refund back onto the same card.

Brilliant quality turf, took really well and has transformed our garden!
Allyce16th June 2021
Excellent service, friendly and knowledgeable staff and excellent product throughout, always good value for money. I have used Singletons Nursery for several years and it has never disappointed me or my family especially with the quality and selection of its products…10/10.
James O'Connell9th June 2021
Topsoil seemed good, not as dark in colour as I expected but includes prolonged release fertiliser which hopefully will bring good results in the vegetable beds.
Anne Gilburn5th June 2021
Had 90m of turf delivered last week, very pleasant guys delivered it. Turf easy to lay, good quality & has grown lovely.( all the rain has probably helped) All in all an easy shopping, experience, recommend 5*.
Dominic Russell23rd May 2021
Lawn has been down two weeks now and is lovely… has grown and is ready to cut (when we get a dry day). Would highly recommend. Thank you.
Sue Tilley19th May 2021
Exactly what I needed, love the colour and it has made a huge difference to the garden. The neighbours have all commented on how nice it looks too! The delivery driver so friendly and helpful it was really refreshing. Thank you very much.
Rochee Stewart12th May 2021
Lovely quality turf, delivered on time with a phone call 30 minutes before arrival. Polite and friendly staff Faultless.
Stuart Munro18th April 2021
Timber arrived in perfect condition.
Vincent Price17th April 2021
Quality of topsoil and turf the best I have seen. Perhaps not the cheapest, but proof that you get what you pay for.
Neil Phillips12th April 2021
Turf was great. Easy ordering and collection service. Lady at the till was very very nice and gave me a guide to laying the turf as I hadn’t done it before.
Emma Cahill6th April 2021
More reviews

As recommended on TripAdvisor

There’s always plenty to do in the garden at this time of year, here’s Andrew’s top tips to get you started 🌹 westmidlands-turf-topsoil.co.…

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