Delivery & Returns

Delivery

The majority of items sold by Singletons Nurseries are delivered by our fleet of vehicles within a thirty five mile radius of our base in Lydiate Ash, Bromsgrove.

If you are beyond our usual delivery area, please feel free to enquire as it may be we are going your way with another load and we may be able to accommodate your requirements.

Our delivery fee is just £15 for local deliveries. This covers all deliveries within a 9 mile radius of the Nursery. For deliveries a little further afield, the cost is £30 for deliveries within a 14 mile radius. For deliveries of between 15 and 35 miles, our delivery fee is £2.40 per mile. Mileage is calculated as by the distance via a suitable road.

Deliveries are made by way of a 7.5 tonne vehicle or larger, to kerbside (or driveway where access allows – this is at the driver’s discretion), unless otherwise agreed.

Saturday deliveries are possible and in some cases we can deliver same day but please do not bank on it. Where products are available for next day delivery, the order must be placed by 12:00noon.

The customer must ensure there is enough room for access. If, in the delivery drivers view, there is the possibility that there is no appropriate access, the customer may be liable for a re-delivery charge.

Returns Policy

Plants

Plants are a perishable, living product. If purchased in-store and you change your mind, we are unable to accept any exchanges or refunds. If the plant deteriorates within 5 days, we must be sent a photo or the plant must be brought back into store to be analysed to see why it has deteriorated. There are several factors such as lack of or over watering, the wrong feed applied, frost or other cold weather or poor soil conditions which are out of our control meaning we are unable to offer an exchange or refund – our knowledgeable horticultural teal will usually be able to tell what has gone wrong. If we cannot see any reason why the plant is in poor health we will be sure to offer you either an exchange or refund. After the 5 day period, we will not be able to accept any returns or refunds on any plants.

Plants are a living product, meaning their appearance can change at different times of the year. For example, some are deciduous and loose their leaves in the winter which is natural. Bedding plants/ annual plants will only last one season then will die – this is also natural. Leaves change colour, perennials, die down to nothing during the winter months – these are all natural and doesn’t mean that the plant is dead or dying.

Turf & Topsoil

Please note that as turf is a fresh, living product cut to requirements, it is non-returnable. Topsoil is also a non-returnable product.

Aggregates

Bulk bags of gravel and aggregates can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Sleepers

Sleepers can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Dry Goods – Gift Shop

If you change your mind on a purchase of dry goods such as a ceramic pot or a gift from our gift shop, then you have 14 days from the date you purchased to return the goods for a full refund or exchange.

If goods are faulty, you have 7 days from date of purchase for an exchange or a full refund.

Refunds

Refunds will be given by way of the initial purchase. If the initial purchase was made by card, we are only able to refund back onto the same card.

Always an excellent service.
Thomas Nee4th February 2020
The communication with Singletons was very good. They rang to confirm our preferred delivery date, and also rang on the morning of the delivery to confirm arrival time. The delivery team were great. The turf was good quality and looks fabulous now it’s laid. Would highly recommend.
Charlotte Bloor14th December 2019
Exactly as described 🙂
Lucy Porter12th November 2019
Superb quality turf and topsoil. I was very impressed.
John Dillon10th November 2019
Excellent service, really cannot fault. Alison was very helpful arranging a delivery date and the driver dropped it exactly where we wanted.
Andy Tranter8th November 2019
Really pleased with the service I received from singletons. Ordered 15 rolls of turf on a Saturday afternoon and it was delivered at 9.20am on the following Monday. The delivery driver was a lovely gentleman and he carried the turf into the back garden for me which was a great help. Will definitely be using Singletons again.
Sharon Evans3rd October 2019
Excellent service. Instructions left re delivery were carried out efficiently, professionally yet friendly.
Geoffrey Hodgson28th September 2019
Competitive priced products delivered to the door by a responsive customer focussed team!
Peter Jones26th September 2019
Brilliant service, fast delivery, friendly drivers. Excellent quality will recommend to friends and family. We will visit for plants and other items we need in the near future.
Colin Cutler24th September 2019
The online order was confirmed by phone with delivery date and instructions agreed. The delivery was on time if not sooner which was great. Really good personal service.
John Lloyd14th September 2019
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