Celebrating our 70 year heritage

Delivery & Returns

Delivery

Due to the current COVID-19 situation, our delivery times may be longer than usual. We are currently aiming to deliver all orders within 5-10 days, although we will deliver sooner where possible.

The majority of items sold by Singletons Nurseries are delivered by our fleet of vehicles within a twenty five mile radius of our base in Lydiate Ash, Bromsgrove.

If you are beyond our usual delivery area, please feel free to enquire as it may be we are going your way with another load and we may be able to accommodate your requirements.

Our delivery fee is just £15 for local deliveries within a 15 mile radius of the Nursery. For deliveries a little further afield, the cost is £25 for deliveries within a 25 mile radius. Mileage is calculated as by the distance via a suitable road. For deliveries further than 25 miles, please contact us for a shipping quote.

Deliveries are made by way of a 7.5 tonne vehicle or larger, to kerbside (or driveway where access allows – this is at the driver’s discretion), unless otherwise agreed.

The customer must ensure there is enough room for access. If, in the delivery drivers view, there is the possibility that there is no appropriate access, the customer may be liable for a re-delivery charge.

Returns Policy

Plants

Plants are a perishable, living product. If purchased in-store and you change your mind, we are unable to accept any exchanges or refunds. If the plant deteriorates within 5 days, we must be sent a photo or the plant must be brought back into store to be analysed to see why it has deteriorated. There are several factors such as lack of or over watering, the wrong feed applied, frost or other cold weather or poor soil conditions which are out of our control meaning we are unable to offer an exchange or refund – our knowledgeable horticultural teal will usually be able to tell what has gone wrong. If we cannot see any reason why the plant is in poor health we will be sure to offer you either an exchange or refund. After the 5 day period, we will not be able to accept any returns or refunds on any plants.

Plants are a living product, meaning their appearance can change at different times of the year. For example, some are deciduous and loose their leaves in the winter which is natural. Bedding plants/ annual plants will only last one season then will die – this is also natural. Leaves change colour, perennials, die down to nothing during the winter months – these are all natural and doesn’t mean that the plant is dead or dying.

Turf & Topsoil

Please note that as turf is a fresh, living product cut to requirements, it is non-returnable. Topsoil is also a non-returnable product.

Aggregates

Bulk bags of gravel and aggregates can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Sleepers

Sleepers can be returned. We must be made aware within 7 days that you wish to return for a refund or exchange for something different and arrange collection or a new delivery. There will be a collection fee which will be the same cost as your delivery charge, plus 20% of the total order value restocking fee.

Dry Goods – Gift Shop

If you change your mind on a purchase of dry goods such as a ceramic pot or a gift from our gift shop, then you have 14 days from the date you purchased to return the goods for a full refund or exchange.

If goods are faulty, you have 7 days from date of purchase for an exchange or a full refund.

Refunds

Refunds will be given by way of the initial purchase. If the initial purchase was made by card, we are only able to refund back onto the same card.

The turf seems to be taking well and the other products were quality. The garden team, KT landscapes commented how good the soil was.
Laura Varilone24th August 2020
Driver was very helpful and informative, the turf was in excellent condition and fresh and green, it gave a instant impact on the garden has started to root well even though it has only been laid a week ago, highly recommend the turf to anyone who is thinking about ordering it.
Wayne Wright23rd August 2020
Wonderful service and delivery very pleased thank you.
Teresa Salter23rd August 2020
Great mushroom compost. Just what I needed to improve my soil.
Helen Everitt16th August 2020
Brilliant service and a perfect product. I was able to specify what day to have the turf delivered and on the morning I received a phone call, letting me know it was on it’s way. It was delivered with no fuss and the product (56 lengths of turf) were perfect; no weeds, no browning, perfectly cut and ALL of it has taken and rooted. Thank you.
Glen Green15th August 2020
I was having difficulty finding this product in my local stores and found it at Singleton’s Nurseries which isn’t too far away ordered it online and paid for it ready to collect in a couple of days which was a perfect solution for my needs.
Yvonne Woodhouse6th August 2020
Excellent sleepers great communications and delivery speedy and on time.
Julie Crampton4th August 2020
Topsoil was excellent quality and the delivery driver was outstanding would not go anywhere else for my supplies now.
Angela Andrews4th August 2020
Really good quality and at the cheapest price that I could find anywhere. Would recommend the turf to anyone.
Michael Wake3rd August 2020
Excellent value for money prompt service friendly staff at store when I did first order.
Caroline Hill2nd August 2020
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