COVID-19 Store & Shipping Information

Local Delivery Service

To allow us to serve our local community, we are offering a contactless local delivery service for all orders placed via our website.

We aim to deliver all items within 14 days from receipt of order, however we will try our best to delivery much sooner.

Please note we are only currently able to deliver within a 14 mile radius of our store, located at 600 Birmingham Road, Lydiate Ash, B61 0HT. If you live outside of this immediate area, you will be unable to place your order on our website.

Telephone orders and collections

We are currently unable to offer a collection service for orders placed via the website.

Due to staff restrictions we are also not currently taking telephone orders.

Important delivery points to note

  • We are currently unable to specify a delivery date or time.
  • We cannot guarantee a delivery date or time specified by yourself.
  • We will aim to deliver all orders within 14 days, much sooner where possible.
  • Our drivers are instructed to deliver bulk items kerbside only.
  • Small items are delivered to the customer’s doorstep where possible, or a safe place at
    the front of the property as determined by the driver.
  • Drivers will not engage in close conversation with you and will not enter gardens etc.
  • Deliver outside our delivery area may be possible, but will be completed by a third
    party at a charge dictated by them. This may be by form of pallet or courier.

Delivery charges

Delivery within our local radius as indicated by our website will be charged in the following way:

For delivery within a 9 mile radius:

  • Plants – £5
  • Compost – £10 (exc. pallets)
  • Bulky items – £15 includes turf, bulk bagged items, pallets and sleepers.
  • Where deliveries are mixed the higher charge will prevail.

For delivery within a 10-14 mile radius:

  • Plants – £15
  • Compost – £15 (exc. pallets)
  • Bulky items – £30 includes turf, bulk bagged items, pallets and sleepers.
  • Where deliveries are mixed the higher charge will prevail.

Delivery of goods

Delivery of goods will be made by a wide range of vehicles from a small van to a large lorry with either a tail lift, crane or Moffatt.

It is therefore important that you notify us of any access restrictions that we may face so we can best meet your needs of delivery.

Things to consider:

  • Do the roadways leading to your property have any weight or height limitations?​
  • Are the roadways leading to the property narrow and potentially not wide enough to accept our delivery vehicles?​
  • Is the road outside your property blocked by parked vehicles?​
  • Are there any low bridges or low hanging trees or cables near the front of your property?​
  • Is there a time restriction for stopping or waiting outside your property?​
  • Are there any problems with a kerbside only delivery?​

Delivery will be via kerbside only, where the vehicle can sensibly reach from a public highway. It will be the delivery driver who will be ultimately responsible for where they feel they can sensible offloaded safely.

Important Notice: In the event of any goods being delivered and deposited whether, on the public highway or elsewhere, the customer shall be responsible for compliance with all laws, bye laws and regulations and for all steps which need to be taken for the protection of persons or property in relation to such goods and shall indemnify us in respect of all or any costs, claims, losses or expenses which we may incur as a result of such a delivery. In particular, the customer shall be responsible for complying with the Highways Act 1959 and 1971 and shall ensure that any goods left on the public highway are properly lighted with warning lights.

Do I need to sign for my delivery?

No, you do not need to be present to accept delivery and we ask that you do not approach the delivery driver.​

Please stay inside your property until the delivery is completed.​

Our driver will leave your goods in the most suitable place available but if you have particular delivery instructions or if your address is difficult to find, please include instructions at the checkout.

Inspection of goods

You must inspect the goods immediately upon their arrival at the destination they are despatched to under the contact and check:​

A. Whether the goods have been damaged in transit.​
B. That the goods are those ordered and in the quantity specified in your order or stated on our delivery note.

Any issues must be notified to us in writing within 24 hours of receipt of our delivery note. No claim in respect of non-delivery or damage in transit will be considered by us unless you comply with the provisions of these conditions.

Excellent quality perennials for my garden and good value bags of compost. Delivered within a couple of days.
Gillian Bettison26th April 2020
Ordering from Singleton’s couldn’t have been easier, and the delivery was very quick, especially in view of the current situation with garden centres not being open to the public. I was delighted with the quality of the compost and the driver was very helpful in asking the best place for it to be unloaded. Couldn’t have been a better service.
Denise Thompson26th April 2020
With everything going on at the moment they delivered in a couple of days. Great.
Dave Atkins26th April 2020
Great service especially in these unprecedented times. Really friendly staff who couldn’t do enough to help – thank you.
Mike Banks26th April 2020
Good quality, nice and straight with no twist and nice colour.
Darren Smith26th April 2020
Very pleased with quality of product, very competitively priced and also very prompt in delivering. The delivery driver was very helpful, even in these strange times.
Mario Botta26th April 2020
Excellent quality. Delivery prompt and driver very helpful. A credit to the company!
Tony Greenhouse25th April 2020
A really good quality Topsoil and great Turf. We laid 15 rolls on top of 2 tonnes of Topsoil and all have caught well. The delivery driver was great with the children and showed off the crane.
Aled Lewis25th April 2020
Excellent product and good prices, even in these crazy times.
Martin Harrison25th April 2020
Delivered on time. Good quality plants
Cavan Eccles25th April 2020
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As recommended on TripAdvisor