You can find answers to our most frequently asked questions below. If your question isn’t on the list, feel free to give us a call on 0121 457 9977 or email us at firstname.lastname@example.org.
Can the bulk bags be returned / refunded?
The bags are designed to be used just once as they are a one bag lift due to health and safety regulations and we cannot therefore refund any bags returned.
Can I order half bulk bags of products?
No unfortunately we cannot deliver half bags, but smaller quantities can be collected from our Nursery Yard at 600 Birmingham rd, Lydiate Ash, B61 0HT.
Can orders only be placed online?
Orders can be placed online, by telephone on 0121 457 9977 or in person by visiting our Nursery at 600 Birmingham Rd, B61 0HT.
Can items be viewed before I place an order?
Yes, of course, subject to stock and availability customers are welcome to inspect our products at our nursery site at Singletons Nurseries 600 Birmingham Rd, Lydiate Ash, Worcs, B61 0HT.
Do you specify a time for delivery?
Unfortunately we cannot specify an exact time for your delivery. We can get the driver to ring you when he is leaving the yard with your order and he will be able to give you an estimated time for your delivery when he calls.
Do I have to be at home to receive my delivery?
If payment for your order has already been made, you do not need to be at home. We will deliver your items to the kerbside or onto the drive if driver thinks it is safe to do so. You can ask for the driver to ring when he is on the way with your order and if no one is available the invoice will be posted through your letterbox.
Do you cut railway sleepers to a required size?
We offer a cutting a service for the new softwood, new oak and mixed hardwood railway sleepers. We only cut sizes to lengths. We do charge per cut on the sleepers. The only railway sleepers we can not cut are the reclaimed railway sleepers.
I'm having trouble placing my order online
We apologise if you come across any problems processing an order online. If this occurs please contact us on 0121 457 9977 during opening hours and we can take your order over the telephone.
How much is delivery?
Delivery charges are calculated based on distance and you can get a quote by providing your postal code.
How soon after purchasing turf should it be laid?
The day you receive your turf order, it is ideal to be laid that day. It is best to make sure freshly laid turf is watered regularly.
Can I return any turf I have over?
Unfortunately no. We cut the turf to your size requirements given to us when ordering. As turf is a living product and cut fresh every day, it would be unfair to supply another customer with old turf.
Can deliveries be carried round to the back garden?
Unfortunately not due to insurance purposes, goods can only be delivered kerbside and not off the public highway.
Can bulk bags be craned over fences and walls?
No, unfortunately Singletons crane is only designed to lift and span to 8ft diameter and cannot therefore crane over fences, walls or parked cars.
Can my delivery be placed on my drive?
It is down to the discretion of the driver as to whether the location is flat and suitable for access. We will not drive on a newly laid blockpaved or tarmaced drive due to subsidence.
How do I order turf for my garden please?
Measure the proposed lawn area accurately in metres, feet or yards. You can then use the online calculator to work out how many rolls you need. Please call us on 0121 457 9977 if you have any difficulty in working out the areas.
How do I look after my new lawn?
Water your new lawn immediately after installation. If cracks appear in the turfed lawn, it is a sign of under-watering.
Pay particular attention to the edges and corners. Check under the middle of the turf to see if the water has penetrated to the underside.
Water areas near buidings and paths more often where reflected heat dries the turf out faster.
Be aware that windy days dry the turf out just as fast as hot days.
Try to avoid mowing for about 1 week.
When mowing never mow off more than one third of the length of grass. A little and often is much better.
Try to mow to a regular length of 25mm.