FAQs

You can find answers to our most frequently asked questions below. If your question isn’t on the list, feel free to give us a call on 0121 457 9977 or email us at info@singletonsnurseries.co.uk.

Bulk Products/Deliveries

Our bulk bags are designed to be used only once with our crane lorry and so we don’t issue refunds for returned bags.

Please refer to our product pages or enquire to see which products are available in which quantities.

Orders can be placed online, by telephone on 0121 457 9977 or, in person by visiting our Nursery in Bromsgrove.

Yes, of course, subject to stock and availability customers are welcome to inspect our products at our Nursery in Bromsgrove.

Unfortunately we cannot specify an exact time for your delivery – delivery routes are worked out on the day and are dependent on load, location and any traffic restrictions.

However, our driver will telephone you when you are the next delivery on his route; usually 20-30mins before he expects to arrive.

If payment for your order has already been made, you do not need to be at home at the time of your delivery. We will deliver your items to the kerbside or onto the drive if driver thinks it is safe to do so. The driver will be post any Invoices/Receipts through your letterbox.

We offer a cutting a service for our new Softwood and Mixed Hardwood Railway Sleepers – we are only able to cut the length of sleepers. Charges are made per cut. We are unable to make cuts to Reclaimed Railway Sleepers.

We apologise if you come across any problems processing an order online. If this occurs please contact us on 0121 457 9977 during opening hours and we can take your order over the telephone.

Delivery charges are calculated based on distance from our site in Bromsgrove. You can get a quote by providing your postal code.

Goods can only be delivered kerbside and not off the public highway.

Singletons crane lorries are only designed to lift and span to an 8ft diameter and cannot therefore crane loads over fences, walls or parked cars.

It is down to the discretion of the driver as to whether the location is flat and suitable for access. We will not drive on a newly laid block paved or tarmacked drives.

Ordering and Laying Turf

Measure the dimensions of the new lawn area in metres, feet or yards. You can then use the calculator on our website to work out how many rolls you need. Our rolls are supplied 1 metre square rolls.

Please call us on 0121 457 9977 if you have any difficulty in working out the areas.
  • Water your new lawn immediately after installation. If cracks appear in the turfed lawn, it is a sign of under-watering.
  • Pay particular attention to the edges and corners. Check under the middle of the turf to see if the water has penetrated to the underside.
  • Water areas near buildings and paths more often where reflected heat dries the turf out faster.
  • Be aware that windy days dry the turf out just as fast as hot days.
  • Wait at least 1 week before cutting your new turf.
  • When mowing never mow off more than one third of the length of grass; little and often is better.
  • Try to mow to a regular length of 25mm.

Our turf is cut fresh and it is best laid the same day that is delivered/collected. It is best to make sure freshly laid turf is watered regularly.

As turf is a living product and cut fresh to order we do not accept returns.

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